Contact Information

If you have questions, need more information about our privacy practices, wish to access or correct your personal information, want to withdraw consent, or wish to make a complaint, please contact us:

What Is Personal Information?

Under Canadian privacy laws, personal information means information about an identifiable individual. It does not include business contact information used solely to communicate with an individual in a business capacity.

Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. Consent may be express or implied depending on the context.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details above.

Collecting Personal Information

We collect personal information from you and from your device to operate our services, process orders, provide support, improve the Site, and protect against fraud.

How We Use Personal Information

We use personal information to:

• Operate and manage our e-commerce services and customer accounts.
• Process orders and payments.
• Arrange shipping, delivery, returns, and refunds.
• Provide customer service and support.
• Prevent fraud, secure the Site, and protect our customers and business.
• Communicate important service, account, and order information.
• Improve our Site, products, and services.
• Comply with applicable legal and regulatory requirements.

Sharing Personal Information

We may share your personal information with trusted third-party service providers strictly for business purposes, such as:

• Payment processing providers
• Shipping and logistics providers
• Website hosting and infrastructure providers
• Analytics and security service providers
• Customer service tools (where applicable)

These providers are required to protect your personal information and use it only for authorized purposes.

We may also disclose personal information if required by law, regulation, court order, or to protect our legal rights.

Cookies & Analytics

Cookies are small files placed on your device to enhance functionality and improve your browsing experience. We use cookies to maintain your shopping cart, remember preferences, improve performance, and enhance security.

We may use Google Analytics to understand how visitors use the Site and to improve user experience.

• Google Privacy Policy: https://policies.google.com/privacy
• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
• Learn more about cookies: https://www.allaboutcookies.org

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, and reporting requirements.

You may request deletion of your personal information, subject to legal and contractual retention obligations.

Security & Storage

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

Your personal information may be stored or processed in Canada or in other jurisdictions where our service providers operate. When personal information is transferred outside Canada, we ensure appropriate safeguards are in place to protect it.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page with a revised “Last updated” date.

Your Rights (Canada & Quebec)

Under PIPEDA and Quebec’s Act respecting the protection of personal information in the private sector (Law 25), you have the right to:

• Access and request copies of your personal information.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent where applicable (subject to legal or contractual restrictions).
• File a complaint regarding our handling of your personal information.

Requests can be made using the contact details in the “Contact Information” section above.

Complaints

If you are not satisfied with our response to a privacy concern, you may contact the appropriate authority: